Privacy Policy
Effective Date: October 1, 2025
Last Updated: October 22, 2025
Vermae Telehealth (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal and medical information. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website (vermaetelehealth.com), communicate with us, or use our telehealth services.
1. Scope
This Privacy Policy applies to all information collected by Vermae Telehealth through:
Our website (vermaetelehealth.com)
Telehealth visits and virtual consultations
Email, phone, text, or video communications with our staff
Forms and portals used for appointment scheduling, registration, or payment
This policy complies with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and related federal and state privacy laws.
2. Information We Collect
A. Protected Health Information (PHI)
We collect information that identifies you and relates to your past, present, or future physical or mental health or condition, including:
Name, address, phone number, date of birth
Medical history, treatment plans, and test results
Information shared during virtual visits
Insurance information and billing details
Prescription information
B. Non-Health Personal Information
We may also collect information when you interact with our website, such as:
IP address, browser type, and device data
Cookies or analytics data used to improve site performance
Voluntary submissions via contact forms or newsletters
We do not sell or share this information for marketing purposes.
3. How We Use Your Information
We use your information only as permitted by HIPAA and applicable law, including to:
Provide telehealth and related medical services
Communicate with you about appointments, treatment, and billing
Coordinate care with authorized providers or insurers
Improve our website and patient experience
Fulfill legal and regulatory requirements
4. How We Share Information
Your PHI may be shared only in the following ways:
With your consent: When you authorize release to a third party.
For treatment, payment, or healthcare operations: With doctors, nurses, pharmacies, labs, or insurance companies as needed.
As required by law: When disclosure is mandated by public health or legal authorities.
With business associates: Such as electronic health record providers or billing vendors, who are contractually bound by HIPAA Business Associate Agreements to safeguard your information.
We do not share PHI for marketing, advertising, or sales purposes.
5. Data Security
We implement technical, administrative, and physical safeguards to protect your data, including:
Encrypted data transmission (HTTPS and SSL/TLS)
Secure telehealth platforms compliant with HIPAA standards
Access controls and staff training on privacy practices
Regular audits and monitoring for unauthorized access
Despite these measures, no system is completely secure, and we cannot guarantee absolute data security.
6. Your Rights Under HIPAA
You have the right to:
Access and obtain a copy of your medical records
Request corrections to inaccurate or incomplete information
Request restrictions on how we use or share your PHI
Request confidential communications (for example, using a different address or phone number)
Receive an accounting of disclosures made of your PHI
File a complaint if you believe your privacy rights have been violated
Requests may be submitted in writing to:
Vermae Telehealth – Privacy Officer
Email: [Insert HIPAA-compliant contact email]
Mail: [Insert mailing address]
You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights (OCR)at https://www.hhs.gov/ocr/privacy/hipaa/complaints.
We will not retaliate against anyone for filing a complaint.
7. Cookies and Online Tracking
Our website may use cookies and analytics tools (such as Google Analytics) to improve functionality and understand user engagement. These tools do not collect or store PHI. You can control or disable cookies through your browser settings.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those external websites. Please review their privacy policies before providing any personal information.
9. Children’s Privacy
Our services are intended for adults and minors under the care of a parent or legal guardian. We do not knowingly collect personal information directly from children under 13 without verifiable parental consent.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated effective date. Continued use of our services after any changes indicates acceptance of the updated terms.
11. Contact Us
If you have questions about this Privacy Policy or your rights, please contact:
Privacy Officer
Vermae Telehealth
Email: info@vermaetelehealth.com
Phone: (314) 639-9670
